Terms of use

Welcome to our Online Store www.moustakas-flowers.gr .The company  based in Thessaloniki (Vas.Olgas 88). The online shop provides services and products to all customers and visitors that  they accepting  the following Terms of Use. Since  visit or make purchases through www.moustakas-flowers.gr, you agree to these terms. The use of the website indicates acceptance of these terms.

Conditions may be modified periodically. Therefore,  check them from time to time as your continued use of the website indicates acceptance of the terms that may be change.

Using the site, you agree fully that the use is at your own risk.Moustakas-flowers.gr  make every effort to provide  high quality  service, but we cannot guarantee that there will be no interruptions or errors. Any reference or link to another site, is provided for your convenience only and are not responsible for the contents, products and services (advertising or selling) on this site. The responsibility for the contents of transactions belongs exclusively to you. moustakas-flowers.gr does not make any kind of correction or intervention to the data you transfer. We ask you to fill in correctly the following fields (name, address, message) to on-line inquiries. You also agree not to transmit through the site, content that is against the law and morality.

The moustakas-flowers.gr have no responsibility or liability for any damage and moral damage resulting from failure to provide support services.

Furthermore, you agree that:

  1. will not violate or harm any other user of our services.
  1. will not interfere or will not stop networks that are connected to the site of www.moustakas-flowers.gr and will comply with all rules, laws and procedures of such networks
  1. will not manipulate the code of our website,
  1. will comply with Greek law regarding the transmission of technical data exported from Greece.
  1. All products have the legal r profit rate which we specify

If you have any comments or questions,  do not hesitate to address us your questions via e-mail, at the address: info@moustakas-flowers.gr or from the site’s contact form

Privacy Security

The company guarantees the confidentiality of personal data of its customers and is committed not to disclose customer information and transactions to third parties as required by the relevant Greek state law.

Online shopping

Buying a product has legal effect with the payment of the corresponding fee from customer. Online orders controlled between 09:00 and 21:00 24/7 except from specific days which we will announce them site’s front page as a general announcement. If the order received after 21:00,  will be updated and answered the next day at 09:00.Order executed until 19: 30. After 19:30 the order is transferred to the next day.


If one of our products is not in stock, we are committed to communicate via electronic mail (e-mail) or by telephone within one working day from the date of the order informing you about the time limit within which we  deliver the product. Moreover, the availability of products are indicative and not binding.

Payment methods

1) By credit or debit card, by www.moustakas-flowers.gr site to redirect to  Eurobank bank.

2)Via Paypal

3) Deposit in Bank

If you do not have a credit card you can pay the price of your purchases at any of the following of our accounts and send the bank receipt by e-mail at info@moustakas-flowers.gr.Send the transaction receipt to info@moustakas-flowers.gr and  when we  receive the copy, we will send your order.

NATIONAL BANK IBAN GR2001102530000025300226831 / SWIFT ETHNGRAA

EUROBANK IBAN GR6502602110000620200782688 / SWIFT ERBKGRAA

PIRAEUS BANK GR9401722300005230098712112/SWIFT PIRBGRAA

Account owner : Moustakas Apostolos

4) Credit card  via telephone order

There is the possibility of payment by debit and credit card, we accept Visa, Mastercard Maestro (POS National Bank)


Return policy

Our shop www.moustakas-flowers.gr wanting to meet more customers, to highlight the benefits of using the Internet in your everyday purchases, we offer the opportunity to return and change the products.

Cancellations Policy Orders and Returns

Guarantee of delivery of the order is signed by the recipient in the order form. If cannot be signed by the recipient himself,can be signed by a third person.

If the recipient refuses for any reason to sign, the sender does not have the right to question the delivery and refuse any charge.

The cancellation of the order is accepted up to one day before the delivery of the order and the entire  payment is to be returned. Cancellations made on the delivery date  ,the payment is not refundable but if the sender wants to cancel the process (delivery) can be  fullfield. This is because of the  irreversible modification of flowers.

Complaints about the quality of the flowers are accepted on the same day and only by the consignor. In this case a  representative will check if there is indeed a problem, and if there is , he  will replace the product.

Below we present the terms and ways of product return.

  1. The date of receipt of your order by the date of application for reimbursement not to exceed the 1 calendar days.
  2. The packaging is not compromised and is in its original state.
  3. The return costs are burden the customer and not our business.
  4. We would like to point out that if the product does not meet the above requirements, will be returned to sender with the same charge.

Order cancellation

Given the option to cancel the entire order or part of, as long as this has not yet been executed (not issued by Florist Moustakas shipping document). If the customer wants an order cancellation, in the above-mentioned period of time, has to communicate by phone at +302310859171 or by e-mail to the email address   info@moustakas-flowers.gr

If your order has been executed  or is in the process of delivery   then the order cannot be canceled.


Moustakas flowers  does not store anywhere sensitive payment card information (card number, expiration date, CVV2) in systems.

Information concerning product market

The necessary data for each transaction are your name, a mobile or landline phone, address (street, city, ZIP code), order shipping address/phone . Telephone numbers are required for both sender and delivery data

Document data

If we issue an invoice we need the company name, TIN and address of the headquarters.

In summary, we only ask as much information as you need to enjoy a unique shopping experience: consistent delivery of products you ordered, secure payment of your order and personalized service based on your needs and preferences.

Governing Law

All transactions made through www.moustakas-flowers.gr  governed by Greek and International law regulates issues relating to electronic commerce as well as the Law on Consumer Protection (N. 2251/1994) regulating matters related to remote sales.